Fulfillment Policy
Refunds and Cancellation
As is typical with customized products, we aren’t able to accept returns, however if there is an issue with your order, we’ll work hard to ensure your satisfaction. Please contact to us by phone, email or live chat and someone from our team will reach out to you within one business day. We ask that you just let us know within 45 days of delivery.
If you don’t love it, please let us know within 45 days of receiving your products, by phone, email, or live chat. We will be unable to replace or refund any orders brought to our attention after 45 days of confirmed delivery by our carriers.
Sometimes we will need your assistance to get the order right, and might request a photo or further instructions before reproducing an order. Just so we know how to make it right! We will never ask you to return products before we reproduce a damaged or misprinted order.
Preamble
This page represents a legal document that serves as our Terms of Use and it governs the legal terms of our website, https://masterscustompatches.com, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Masters Custom Patches.
Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Use, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Legal Terms”, constitute the entire and only agreement between you and Masters Custom Patches, and supersede all other agreements, representations, warranties, and understandings with respect to our Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.
By using our Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Website. If you have already accessed our Website and do not accept our Legal Terms, you should immediately discontinue use of our Website.
The last update to our Terms of Service was posted on 1/25/2025.
Definitions
• The terms “us” or “we” or “our” refer to Masters Custom Patches, the owner of the Website. A “Visitor” is someone who merely browses our Website but has not registered as Member.
• A “Member” is an individual that has registered with us to use our service or has filled out an on-site webform.
• Our “Service” represents the collective functionality and features as offered through our Website to Visitors and Members.
• A “User” is a collective identifier that refers to either a Visitor or a Member.
• All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content.”
Legal Compliance
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. Masters Custom Patches reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to canceling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.
Intellectual Property
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.
Links To Other Websites
Our Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with or sponsor such third party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. Masters Custom Patches has no control over the legal documents and privacy practices of third party websites; as such, you access any such third-party websites at your own risk.
General Terms
Our Legal Terms shall be treated as though it were executed and performed in Pennsylvania, United States, and shall be governed by and construed in accordance with the laws of Pennsylvania, United States, without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content in our Website conflicts or is inconsistent with our Legal Terms, our Legal Terms shall take precedence. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Conclusion
Masters Custom Patches. is happy to have you as a User of our Website. We hope that you find these Terms acceptable and look forward to your interaction with us at https://masterscustompatches.com
