Refund Policy

1. Returns and Refunds Overview

At Masters Custom Patches, we strive to ensure complete customer satisfaction with every order. Our refund policy outlines the conditions under which refunds are provided for our products.

Please read this policy carefully as it applies to all purchases made through our website or other sales channels.

2. Custom Products

Custom products are made to order based on your specific requirements and are generally not eligible for returns or refunds. This includes all custom patches, embroidery, and other personalized items.

Exceptions to this policy are made only in the following circumstances:

• Manufacturing defects or errors on our part
• Significant deviation from approved artwork without your consent
• Shipping of incorrect items

If you believe your order qualifies for an exception, please contact us within 30 days of delivery with photographic evidence of the issue.

3. Stock Products

Stock products (items not customized to your specifications) may be returned for a refund under the following conditions:

• Return request made within 30 days of delivery date
• Items in original condition and packaging
• Items unused and in resalable condition
• Proof of purchase provided

Stock products that meet these conditions will be refunded minus the original shipping costs. Return shipping costs are the responsibility of the customer.

4. Non-Returnable Items

Certain items cannot be returned or refunded:

• Custom or personalized items
• Free samples
• Downloadable digital products
• Items marked as final sale
• Items damaged due to improper use or care

5. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team to request a Return Authorization Number (RMA)
2. Package items securely in original packaging when possible
3. Include all accessories, tags, and documentation
4. Ship items to the address provided by our customer service team

Returns shipped without an RMA number may be refused. Please do not send returns to our regular business address.

6. Refund Processing

Once we receive and inspect your returned items, we will process your refund within 5-10 business days.

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.

Original shipping costs are non-refundable unless the return is due to our error.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with:

• Your order number
• Photographs of the defect or damage
• Description of the issue

We will either replace the item at no additional cost or issue a full refund, including shipping costs.

8. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item following our return process and place a new order for the desired item.

9. Questions About Refunds

If you have any questions about our refund policy or need assistance with a return, please contact us: